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Pre-sale Guide

Q.Can I cancel the order after placing ?

  • Within 48 hours from ordering, order cancel is available. If out of 48 hours, we will not accept any order cancel. Modification on stock order is not acceptable. Modification on custom order in 72 hours after placing is free of charge; if out of 72 hours, it will charge on modification, and the detailed charge standard refers to the website clauses.

Q.Why I don’t receive any reply when I send massage through em

  • Because there is different time zone between us. Some are even 12 hours different. But we will reply immediately when we come back to work ( 9:00am-19:00pm Beijing Time). So don’t worry about anything, we will solve it for you if we receive your massage. Thank you.

Q.What should I do if I am not satisfied with the item when I

  • If you are not satisfied with the item when you receive it, then please contact us through the massage immediately. Within 7 days, you can get full refund if you send back the item. We will send you the return address and refund to you when we receive the item. As the shipping fees, you need to pay for it ,if it is the correct item you ordered but you don’t like it any more. If it is the wrong item we sent, then we will pay for the shipping fees.

Q.How to contact us ?

  • Welcome to visit AngelBella ,You could email us at  sale4@angelbella.com

    if any problem. E-Mails are answered during regular Customer Service center hours. Monday - Saturaday 9.00am. - 7pm.(UTC/GMT-8) WHOLESALER CONTACTS: Please send a request to sale5@angelbella.com and you will get our Latest Wholesale Price List and Product Catalog

Q.What is the payment methods do you accept and is it safe?

  • We accept payment by Paypal, credit cards and Western Union. a. PayPal protects your financial information with industry-leading security and fraud prevention systems.b. Buy online with any major debit or credit card. It's free, simple and secure. c. Once your payment is complete, PayPal email you a receipt and link you to our download page

Q.How Long is the shipping ?( Processing &Shipping )?

  • 1.If an item is available for purchase online, you will see the Instock Online. You could make a purchase directly. 2.PROCESSING TIME is 24 hours and no later than 36 hours usually(Except holidays). Shipped By DHL/UPS/FEDEX.Around 2-7 working to reach your address normally. Please Note: (1)NOT ANY P.O BOX ADDRESS (2) Unrestricted Address and Contact information